Aspire Vehicles | After Sales Information

01922 211120

We have done everything possible to ensure your vehicle meets your expectations but in the
unlikely event that you encounter a problem we are here to help.

We have a dedicated aftersales department who ensure you have a positive customer
experience. The team are available by e-mail on info@aftersalesservice.co.uk or via the
telephone on 01922 211375. If you have any issues whatsoever no matter how minor,
please get in touch with our Aftersales team and they will endeavour to resolve your problem
by return.

Terms & Conditions
Refunds within the first 30 days of ownership are subject to you, the customer,
demonstrating that the serious fault existed on the car when you purchased it.

Once the refund is agreed you agree to return the car to Aspire Vehicles Ltd.
Refunds will be paid within 14 days of return of the vehicle. If there was a part exchange,
and this car is still available, Aspire Vehicles Ltd, reserve the right to return the car as part
of the refund, at the part exchange value, less any costs incurred on the car (paintwork,
service work etc).

Where a customer had negative equity, it will be their responsibility to repay the amount to

Aspire Vehicles Ltd, once the car has been returned. Any finance agreement will be
cleared once the car is returned.
Where a customer chooses a replacement car, they may swap "like for like" on price, or
adjust any difference on screen price. Finance can be re arranged on the exchange car, on
the same terms subject to credit.
A customer can only have one exchange.
Where a viable repair is preferred, we will be happy to do this. If a repair is uneconomical we
reserve the right to offer an exchange or full refund.
Service items required are not considered reasons for returning a vehicle. It is the
customers' responsibility to maintain the car once purchased.
This does not apply to vehicles bought for high performance or commercial use or for taxi or
hire or reward purposes.

Customer Reviews

See All

Emailed to enquire about a car I'd seen online. Got a response back within the hour. Very friendly gentlemen with lots of knowledge of the vehicle I w... Read More

SARAH W

Buying a newer car with Andy was such a comfortable and easy experience from start to finish. We were half an hour early on our first visit and he gla... Read More

Paul K

Bought a Skoda Octavia estate from Aspire Vehicles and it was exactly as described in the advert. I had lots of opportunity to look over tha car and t... Read More

Christopher S

A very pleasant experience buying our son’s first car. No pressure from the owner but very helpful and informative. Would highly recommend.... Read More

Finlay D

The guys at Aspire run a good business. They give you alot of information about the car that you are viewing and space when you need it. All the cars... Read More

Andrew S

Excellent service and genuine people that you deal with. Really pleased with our car, it's everything that Andy told me over the phone before I saw it... Read More

Ian Knowles

Amazing service from Andy and Aspire Vehicles! The car was immaculate and at a great price, I love it. Would highly recommend and will definitely be b... Read More

Nadia Boyles

I was very impressed with the way Andy handled the deal and was extremely helpful and informative. A very nice person who went through all the documen... Read More

Martin Payne

Brought a car from Aspire in January had a problem with car which was reported but due to lockdown was unable to get fixed. Warranty has run out but w... Read More

Mark King

Recently had my new car from Andy. I would highly recommend! The care and attentiveness is excellent. They go through all the documents making sure th... Read More

Melissa Roden

Recently bought a new car from Andy @ Aspire I drove from Bournemouth to pick it up, Andy could not have been more helpful with the whole process,sadl... Read More

Jez Hawk

My son bought his first car from Andy No pressure sales really easy going. We took car for a test drive which was no problem. Great Little first time... Read More

Elizabeth Denholm

Recently brought a Ford Kuga from Andy, from the start he was polite and answered any questions i had about the vehicle. I would highly recommend Andy... Read More